Extra Info

POLICIES

 

1. REFUND/CANCELLATION POLICY:
   A valid credit card or debit card is required to guarantee and pay for your Rolling Video Games NC reservation. Your reservation is not booked until payment is received in full. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of 3+ hour event reservation being canceled within 30 days of your event. Rolling Video Games NC will make every effort to reschedule your event, with no penalty, to another date should cancellation be necessary.

2. BAD WEATHER:
   The Rolling Video Games NC trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with both heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy snow or rain, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated heavy snow, severe weather, etc.) please contact us to begin the rescheduling process.

3. SUPERVISED CHILDREN:
   Rolling Video Games NC does require a parent or responsible adult to be present inside or just outside of the trailer at all times. 

4. FOOD/DRINK:
   Rolling Video Games NC does not allow any food or drinks inside the video game theater. Please have your guests consume them outside of the game theater.

5. ALCOHOL/DRUGS:
   You may serve alcohol at a Rolling Video Games NC event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Rolling Video Games NC equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

6. REFUSAL OF SERVICE:
   Rolling Video Games NC reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.

7. DAMAGE/INJURY:
   Rolling Video Games NC or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Rolling Video Games NC reserves the right to charge the client’s credit card for damages to the trailer or laser tag equipment resulting from the careless or willful damage of same by client or client’s guests. Rolling Video Games NC or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

8. PICTURES:
   While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may post these pictures on our Facebook Page and/or our web site. (No names or addresses are posted.) If you do not want our Game Coach taking these pictures or posting them on Social Media or our web site please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.

9. TIPS:
   The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

10.  Rolling Video Games NC TRUCK/TRAILER:
    When the game theater pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park on your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and theater combination is very long and we will need a minimum of 60 feet of space to park. We will not park in driveways, yards or any other tight or dangerous locations. It has proven to be too dangerous to get such a large vehicle into residential driveways. We will only park on solid concrete/asphalt/gravel areas. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

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       * Booking any party with Rolling Video Games NC constitutes your agreement with these policies.